Sometimes, if you are reporting suspect, abusive or offensive items of e-mail, we may request that you send us a copy of the offending e-mail with full headers.

The FULL HEADERS are lines of information at the start of an e-mail message which identifies where the mail came from - when you see a message normally, these are abbreviated to just show things like; Sender; Recipient; Date; Subject.. the FULL HEADERS reveal a lot more to help us track the message and find its sender - even if sometimes they might try to alter or 'forge' this header information.

If we ask that you send us the e-mail in question, with FULL HEADERS, the following describes how to do this.

Netscape Messenger 4.x (Windows and Macintosh)

1. Double-click the message in question in your inbox to open it in a new window.
2. Go to the View menu, select Headers, and select All from the submenu. The message's full headers will appear.
3. Use your mouse to highlight the entire message including the headers. Select Copy from the Edit menu.
4. Click here.
5. Place your mouse cursor in the large blank box titled "4.Please describe your request or enquiry in the space provided below".
6. Go to the Edit menu and choose Paste.
7. Fill in the rest of the support form with an appropriate subject line and click on the 'Submit this Request' button.

Microsoft Outlook Express (Windows)

1. In your Inbox, right-click on the message in question and select Properties from the pop-up menu.
2. Click Details in the window that appears.
3. Right-click anywhere inside the Internet headers for this message field and choose Select All from the pop-up menu.
4. With the text highlighted, right-click your mouse in the field again and select Copy.
5. Click OK to close the window.
6. Click here.
7. Place your mouse cursor in the large blank box titled "4.Please describe your request or enquiry in the space provided below".
8. Go to the Edit menu and choose Paste.
9. Fill in the rest of the support form with an appropriate subject line and click on the 'Submit this Request' button.

Microsoft Outlook Express (Macintosh)

1. Double-click the message in your inbox to open it in a new window.
2. Go to the View menu, and choose Internet Headers.
3. The headers will appear in a small window. Click anywhere inside this window, go to the Edit menu, and choose Select All.
4. Go back to the Edit menu and select Copy.
5. Click here.
6. Place your mouse cursor in the large blank box titled "4.Please describe your request or enquiry in the space provided below".
7. Go to the Edit menu and choose Paste.
8. Fill in the rest of the support form with an appropriate subject line and click on the 'Submit this Request' button.