There are three ways for you to obtain Internode Naked ADSL2+! This page describes each method so you can determine which one is most appropriate for your circumstances.

Here is a graphical representation of the available methods to transfer to Naked ADSL2+, further detailed explanations on these processes are provided below the diagram.

Naked ADSL2+ Coverage

The very first thing to check is whether Naked ADSL2+ is available in your exchange area! Simply enter your telephone number into our Coverage Checker, and the availability of our various ADSL service types will be clearly listed.

This will indicate whether your local exchange has the necessary equipment (DSLAM) to deliver Internode Naked ADSL2+. It doesn't however analyse the copper access network between your premises and the local exchange - that can only be done when we receive your order. Specifically, Internode Naked ADSL2+ can only be delivered :

• when your local exchange has already been equipped with an appropriate DSLAM; and
• free ports are available on that DSLAM; and
• a suitable continuous copper pair is available between your premises and the local exchange; and
• where the copper pair is within transmission loss limits for Naked ADSL2+.

We'll check all these items as part of provisioning your service. If at any point we find you cannot obtain an Internode Naked ADSL2+ service at your premise, you can cancel the order with no penalty - no success, no fee!

Read on for details on the options available for connecting to Internode Naked ADSL2+. If you’re still not sure, please contact Internode Sales for further assistance.

1. Convert an Active Telephone Service

This option involves the conversion of an existing active telephone service into an Internode Naked ADSL2+ service, with only a brief outage. This tends to be the most convenient method, since no site visit is required.

If you have a line with a 'soft dial tone' (the dial tone is present but the line is not fully activated), you can usually arrange through Telstra to have the line converted to fully active status as an 'in place reconnection' for $59. Once that has been done, you can then order a conversion to Naked ADSL2+.

Hence for (typically) $59 plus one month of Telstra line rental, you can achieve a simple and effective connection to Naked ADSL2+ with no site visit required.

Further details are available here.

2. Churn Existing Service

Another convenient option for obtaining Internode Naked ADSL2+ is ‘churn’. This is available if your current service is provided by another telco or ISP, and delivered over an Optus DSLAM.

Further details are available here.

3. New Service Connections on Vacant Copper

These connections involve installing your Internode Naked ADSL2+ service on to an existing spare ('vacant') copper pair at your premises - a site visit will be required.

Further details are available here.

Other Transfer Options

We continue to work on simplifying the processes and expanding the options available for you to obtain Internode Naked ADSL2+. The above options should address most customer requirements. It can be quite confusing, so feel free to contact Internode Sales on 13 6633 if you need some helpful advice.

In future we also intend to support transfers of broadband services delivered by other providers using Unbundled Local Loop. Please note this facility is not yet available, but is under development.

Important Notes

Internode Naked ADSL2+ does not provide support for any ‘traditional' analog / voice services, including telephones (except via VoIP) and any service that requires an analog modem connection, such as most monitored alarm systems, eftpos machines, fax machines, dialup modems, etc.

• Internode Naked ADSL2+ customers may also choose to use an Internode NodePhone2 service. This is a fully featured voice over IP telephony service that can both make calls to, and receive calls from, the public switched telephone network.
• However it is not a ‘Standard Telephone Service' and while it is of a high availability design, it should not be relied upon for emergency communications (for example if you or any other resident have a serious medical condition).
• NodePhone® requires AC electrical power at your premises in order to operate.

Cancelled and Incorrect Orders

Please ensure that you are aware of the costs that you may incur for cancelling Naked ADSL2+ orders prior to cutover. Also note that we will install the service exactly as specified by you - so please double-check the service address and phone number carefully!

Cancelling a Naked ADSL2+ Order

You can cancel an order for Internode Naked ADSL2+ up to a week before the scheduled cutover date, without penalty. After this point we incur considerable third party costs and commitments, and these are passed on to you.

Specifically, if you cancel your order for an Internode Naked ADSL2+ service within five working days of the scheduled cutover date, then the setup charge ($0 on a 24 month contract / $39 or $129 otherwise) plus one month's rental (as per the specific Naked ADSL2+ plan) plus the early cancellation charge ($199 on a 24 month contract / $0 otherwise) will apply.

Incorrect Order Information

Please ensure accuracy in the information that you provide us for your Naked ADSL2+ order, since we will install the service exactly according to the instructions that you have given us. So if you provide incorrect information on your order - such as the wrong address for installation of the Naked ADSL2+ service; or the wrong phone number to be converted to Naked ADSL2+ - then your service will be installed at the wrong location or on the wrong copper pair.

Because of costs that we incur in all completed installations and conversions, you will be charged for corrections to the Naked ADSL2+ service that you have incorrectly specified. This will consist of either:

• a $99 relocation charge if the service can be relocated to the correct premises or copper pair; or
• a setup charge ($0 on a 24 month contract / $39 or $129 otherwise) plus one month's rental (as per the specific Naked ADSL2+ plan) plus the early cancellation charge ($199 on a 24 month contract / $0 otherwise) for the incorrect service; if it cannot be relocated.