There are now two ways for you to obtain Internode NakedExtreme ADSL2+. This page describes both methods, so you can determine which one is most appropriate for your circumstances.
Here is a graphical representation of the best methods to transfer to NakedExtreme ADSL2+, further detailed explanations on these processes are provided below the diagram.
NakedExtreme ADSL2+ Coverage
The very first thing to check is whether NakedExtreme ADSL2+ is available in your exchange area! Simply enter your telephone number into our Coverage Checker, and the availability of our various ADSL service types will be clearly listed.
This will indicate whether your local exchange has the necessary equipment (an Internode DSLAM) to deliver Internode NakedExtreme ADSL2+. It doesn't however analyse the copper access network between your premises and the local exchange - that can only be done when we receive your order. Specifically, Internode NakedExtreme ADSL2+ can only be delivered :
- when your local exchange has already been equipped with an Internode DSLAM; and
- free ports are available on that DSLAM; and
- a suitable continuous copper pair is available between your premises and the local exchange.
Significantly, it does not matter how far you are from the local exchange - there's no 'transmission loss too high' on NakedExtreme!
It is also worth noting that not all Internode DSLAMs currently offer NakedExtreme ADSL2+ - for example, due to limitations in field service arrangements, the NakedExtreme ADSL2+ service is not available in Tasmania.
We'll check all these items as part of provisioning your service. If at any point we find you cannot obtain an Internode NakedExtreme ADSL2+ service at your premise, you can cancel the order with no penalty - no success, no fee!
Read on for details on how to obtain Internode NakedExtreme ADSL2+. If you’re still not sure, please contact Internode Sales for further assistance.
1. Convert an Active Telephone Service
This involves the conversion of an existing active telephone service into a NakedExtreme ADSL2+ service, with only a brief outage. This tends to be the most convenient method, since no site visit is required
If you have a line with a 'soft dial tone' (the dial tone is present but the line is not fully activated), you can usually arrange through Telstra to have the line converted to fully active status as an 'in place reconnection' for $59. Once that has been done, you can then order a conversion to NakedExtreme ADSL2+.
Hence for (typically) $59 plus one month of Telstra line rental, you can achieve a simple and effective connection to NakedExtreme ADSL2+ with no site visit required.
Further details are available here.
2. New Service Connections on Vacant Copper
These connections involve installing your NakedExtreme ADSL2+ service on to an existing spare ('vacant') copper pair at your premises - a site visit will be required.
Further details are available here.
Other Transfer Options
Over the next few months we plan to introduce two more ways to obtain NakedExtreme ADSL2+:
- New service connections in apartment buildings; and
- Transfer of existing Unbundled Local Loop services - including those used to deliver Internode Naked ADSL2+, and other provider's Naked ADSL and ULL services.
Please feel free to contact Internode Sales on 13 6633 if you need some helpful advice on obtaining NakedExtreme ADSL2+.
Important Notes
Internode NakedExtreme ADSL2+ does not provide support for any ‘traditional' analog / voice services, including telephones (except via VoIP) and any service that requires an analog modem connection, such as most monitored alarm systems, eftpos machines, fax machines, dialup modems, etc.
- Internode NakedExtreme ADSL2+ customers may also choose to use an Internode NodePhone2 service. This is a fully featured voice over IP telephony service that can both make calls to, and receive calls from, the public switched telephone network.
- However it is not a ‘Standard Telephone Service' and while it is of a high availability design, it should not be relied upon for emergency communications (for example if you or any other resident have a serious medical condition).
- NodePhone® requires AC electrical power at your premises in order to operate.
Cancelled and Incorrect Orders
Please ensure that you are aware of the costs that you may incur for cancelling NakedExtreme ADSL2+ orders prior to cutover. Also note that we will install the service exactly as specified by you - so please double-check the service address and phone number carefully!
Cancelling a NakedExtreme ADSL2+ Order
You can cancel an order for Internode NakedExtreme ADSL2+ up to a week before the scheduled cutover date, without penalty. After this point we incur considerable third party costs and commitments, and these are passed on to you.
Specifically, if you cancel your order for an Internode NakedExtreme ADSL2+ service within five working days of the scheduled cutover date, then the setup charge ($0 on a 24 month contract / $129 otherwise) plus one month's rental (as per the specific NakedExtreme ADSL2+ plan) plus the early cancellation charge ($199 on a 24 month contract / $0 otherwise) will apply.
Incorrect Order Information
Please ensure accuracy in the information that you provide us for your NakedExtreme ADSL2+ order, since we will install the service exactly according to the instructions that you have given us. So if you provide incorrect information on your order - such as the wrong phone number to be converted to NakedExtreme ADSL2+ - then your service may be installed on the wrong copper pair.
Because of costs that we incur in all completed conversions, you will be charged for corrections to the NakedExtreme ADSL2+ service that you have incorrectly specified. This will consist of either:
- a $99 relocation charge if the service can be relocated to the correct copper pair; or
- a setup charge ($0 on a 24 month contract / $129 otherwise) plus one month's rental (as per the specific NakedExtreme ADSL2+ plan) plus the early cancellation charge ($199 on a 24 month contract / $0 otherwise) for the incorrect service; if it cannot be relocated.
